Terms & Conditions
for seamless celebrations.

Last Updated: October 2026 • Operative for all bookings with Venroz Zetanova Private Limited

1. Agreement & Contracting Parties

These Terms and Conditions constitute a legally binding agreement between Venroz Zetanova Private Limited (referred to as "Zetanova", "we", "us", or "our") and the client, organization, or website visitor ("Client", "you", or "Renter"). By requesting a quotation, utilizing the Party Console, submitting a sketch in the Custom Design Studio, or paying an advance deposit, you agree to be bound by these terms.

2. Booking Confirmation & Payment Terms

• Advance Deposit: A 50% advance deposit of the total quotation amount is required to reserve your date and lock equipment in our inventory. Bookings remain tentative until this advance is cleared.
• Balance Payment: The remaining 50% balance is strictly payable upon delivery of equipment at the venue, prior to inflation or final styling handover.
• Accepted Payment Methods: Direct Bank Transfer (Commercial Bank / HNB / Sampath Bank), Online Banking slip upload, or Cash in Sri Lankan Rupees (LKR) upon handover. Corporate purchase orders are accepted for approved institutional clients.
• Tax & Receipts: Official digital receipts and corporate invoices are dispatched immediately upon payment confirmation.

3. Rental Duration & Operational Time

• Standard 3-Hour Active Hire: All bouncy castles, inflatables, and interactive games include a standard 3-hour active operational period as highlighted in your quote.
• Complimentary Setup & Packdown Window: Our crew arrives approximately 45–60 minutes prior to your event start time to inflate, anchor, test, and sanitize equipment. This setup period is free of charge and does not deduct from your 3 hours of play.
• Hourly Extensions: Additional hours are charged at the specified extension rate (standard LKR 1,500 per hour per inflatable, or as quoted). Extension requests must be communicated to the crew at least 1 hour before scheduled packdown.

4. Child Safety, Operations & Client Responsibilities

Child safety is the uncompromising foundation of Zetanova's service. The Client agrees to enforce the following mandatory safety protocols:

5. Venue Requirements & Utilities

• Power Supply: The client must provide a standard 230V 13A or 15A continuous power socket located within 25 meters of the installation site. If standard power is unavailable, heavy-duty silent generators must be pre-arranged.
• Clear Access & Surface: Our equipment is transported on heavy-duty commercial trolleys. Gate entrances must have a minimum clearance of 1 meter. Surfaces must be clean, flat grass, level concrete, or indoor halls free of glass, roots, or sharp stones.
• Anchoring: Grass setups are staked with heavy-duty steel safety pegs. Hard-standing concrete/tile setups require commercial sandbag weights (provided by Zetanova).

6. Weather & Rain Safety Protocols

• High-Wind Automatic Deflation: In accordance with international inflatable safety standards, inflatables must be evacuated and deflated if sustained winds or gusts exceed 20 mph (32 km/h).
• Rain & Thunderstorms: In the event of heavy rain or lightning, the blower must be switched off and covered with waterproof sheeting until conditions clear.
• Weather Rescheduling Guarantee: If severe tropical weather is forecast for your event day, you may reschedule your booking to any available date within 12 months at zero rescheduling fee, provided 24 hours advance notice is given.

7. Cancellation, Refund & Damage Policies

• Cancellations > 7 Days: Advance deposits are converted to a flexible credit voucher valid for any service or equipment within 12 months.
• Cancellations < 48 Hours: Advance deposits are non-refundable to cover reserved fleet allocations, prep crew scheduling, and declined bookings for that day.
• Equipment Damage & Loss: Normal wear-and-tear is covered by Zetanova. However, deliberate damage, punctures caused by sharp objects, burns, or staining from prohibited chemicals (silly string, oil) will be billed to the client at documented repair or replacement cost.

8. Website Terms, Anti-Scraping & AI Data Usage

Visitors to zetanova.lk agree to the following terms:

• Prohibition of Automated Scraping: The use of automated scripts, web spiders, offline copiers, or bots to harvest prices, images, source code, or text is strictly forbidden.
• Competitive Copying Restriction: Commercial competitors in the event industry are strictly barred from reproducing, imitating, or adapting Zetanova's code, typography, or interactive tools for their own commercial use.

9. Contact & Concierge Inquiries

If you have any questions regarding our terms, custom package contracts, or corporate event insurance, our concierge team is at your disposal:

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